1. Refund Eligibility
We offer a full refund within 30 days of your purchase for the following reasons:
Technical Issues: If you experience technical issues that cause you to be billed more than once or prevent you from accessing or completing a Course, and we are unable to resolve the issue within a reasonable timeframe.
Misrepresentation: If a Course is significantly misrepresented in its description on the Platform.
2. Non-Refundable Purchases
The following purchases are non-refundable:
Courses purchased more than 30 days ago
Discounted or bundled Courses (Refunds may be considered on a case-by-case basis for extenuating circumstances)
Individual modules or lessons within a Course (Once you have accessed a module or lesson, it is considered non-refundable)
3. How to Request a Refund
To request a refund, please contact us at [email protected] within 30 days of your purchase. Your request should include:
Your name
The email address associated with your account
The name of the Course you are requesting a refund for
The reason for your refund request
We will review your request and respond to you within 5 business days.
4. Processing Refunds
If your refund is approved, in full or in part, it will be processed using the original payment method within 10 business days. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment processor.
5. Additional Information
We reserve the right to modify this Refund Policy at any time without prior notice. The most current version of the Refund Policy will be posted on the Platform. Your continued use of the Platform following any changes to the Refund Policy constitutes your acceptance of those changes.
We encourage you to review the Course description and content carefully before making a purchase. If you have any questions about a Course, please contact us at [email protected] before you purchase it.
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